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FAQ
How to troubleshoot a video recorder not being connected to the internet?
Advanced Configuration - Network Management - Local Network - Network Diagnostics - Ping test on Baidu to see if the connection to the external network is successful.
Hikvision cameras cannot connect to our recorders/show incorrect password.
Hikvision and Dahua cameras require a webpage to set up an ONVIF account and password.
Which media player should I use after backing up files from my VCR?
VlC
Do any video recorders support NAS storage?
3588 series
Does the TuYa/ENZT kit support the ONVIF protocol?
TuYa/ENZT kits do not support ONVIF.
There should be no sound when watching the video on the recorder, and no walkie-talkie should be used.
You can fix it by changing the camera parameters and the video stream.
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