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FAQ

How to troubleshoot a video recorder not being connected to the internet?


Advanced Configuration - Network Management - Local Network - Network Diagnostics - Ping test on Baidu to see if the connection to the external network is successful.

Hikvision cameras cannot connect to our recorders/show incorrect password.


Hikvision and Dahua cameras require a webpage to set up an ONVIF account and password.

Which media player should I use after backing up files from my VCR?


VlC

Do any video recorders support NAS storage?


3588 series

Does the TuYa/ENZT kit support the ONVIF protocol?


TuYa/ENZT kits do not support ONVIF.

There should be no sound when watching the video on the recorder, and no walkie-talkie should be used.


You can fix it by changing the camera parameters and the video stream.

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